Privacy Policy

Chwit.mu

CHWIT.MU (“Chwit”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is processed in accordance with applicable data protection laws, including the Mauritius Data Protection Act 2017.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use our website www.chwit.mu (the “Website”) and related services, including hotel and flight booking services.

“You” and “your” refer to any individual who accesses the Website or uses our services.

Please read this Privacy Policy carefully before using the Website or submitting any personal data.

Scope and Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our practices, or our services. Any updates will be published on this page.

Your continued use of the Website following the publication of changes constitutes acceptance of the updated Privacy Policy. Where changes materially affect your rights, we will seek your consent where required by law.

If you do not agree with this Privacy Policy, you should stop using the Website and our services.

Information We Collect

We may collect personal data that you voluntarily provide to us, as well as certain information collected automatically when you use the Website.

Personal data may include, where applicable:

Full name

Email address

Telephone number

Residential or billing address

Booking and transaction details

Any other information you choose to provide through the Website

User Accounts

When you create or update a user account on the Website, we may collect information such as your name, email address, username, password, and contact details.

You are responsible for keeping your login credentials confidential.

Bookings and Payments

When you make hotel or flight bookings, we may process personal data necessary to complete and manage your booking, including communications related to your reservation.

We may also collect:

Correspondence exchanged with us via email, messaging platforms, or other channels

Feedback, reviews, or survey responses

Technical data such as IP address, browser type, and Website usage data

For payment processing, fraud prevention, and regulatory compliance, we or our authorised payment service providers may request additional verification, which may include payment card details or a copy of a government-issued identification document.

Supported payment methods include:

Credit and debit cards

QR code / scan-to-pay solutions

Credit facilities provided through CIM Finance

Use of Personal Data

We do not sell or rent your personal data to third parties.

We use personal data for the following purposes:

To create and manage user accounts

To process and manage bookings and payments

To facilitate credit facilities, where applicable

To provide customer support and respond to enquiries

To improve our Website and services

To communicate important service-related information

To send promotional communications, where you have consented

Personal data is processed based on contractual necessity, legal obligations, consent (where required), and our legitimate business interests.

You may opt out of marketing communications at any time using the unsubscribe option provided.

Disclosure of Information

We may disclose personal data in the following circumstances:

To payment processors, technology providers, and service partners acting on our instructions

To CIM Finance for the purpose of processing credit facility applications

Where required by law, regulation, or court order

To professional advisers or auditors where necessary

In connection with a business reorganisation, merger, or acquisition

With your consent

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and you should review their privacy policies separately.

Cookies and Tracking Technologies

The Website uses cookies and similar technologies to enhance functionality, analyse usage, and improve user experience.

You may adjust your browser settings to disable cookies. Please note that some features of the Website may not function properly if cookies are disabled.

Data Storage and Security

Personal data may be stored on our servers or those of authorised third-party service providers. We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet legal and regulatory obligations.

We implement reasonable technical, organisational, and security measures to protect personal data against unauthorised access, loss, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.

Your Rights

Subject to applicable law, you may:

Access your personal data

Request correction of inaccurate data

Request deletion of personal data

Object to or restrict certain processing activities

Requests may be made through your user account or by contacting us using the details below. We may request verification of your identity before processing such requests.

Contact and Enquiries

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: info@chwit.mu

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